FREE Shipping + COD Available on all products
FREE Shipping + COD Available on all products

FAQs

SHIPPING RELATED QUERIES

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

All orders are processed within 1 business day (including weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

 

HOW LONG IS THE SHIPPING/DELIVERY TIME?

The shipping speeds and charges for products vary per product.

[Expect your order to be delivered in 2 - 7 days]

[There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.]

 

WHAT ARE THE DELIVERY CHARGES?

All products are eligible for free delivery

 

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

 

When you receive your tracking number, if you need help tracking your order you can go here.

 

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please WhatsApp us or email info@lunarpetal.com. All you need to do is send us an email with the subject line "CANCEL".

 

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via WhatsApp or email at info@lunarpetal.com. If the address is wrong, we can correct this within 24 hours.

 

MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

 

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

 


PAYMENT RELATED QUERIES 

HOW SECURE IS SHOPPING? IS MY DATA PROTECTED?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

 

CAN I PAY CASH UPON DELIVERY? / CAN I CC YOU THE MONEY PERSONALLY BECAUSE I DO NOT HAVE A CREDIT CARD. 

Most of the products are Cash On Delivery Eligible

 

HOW WILL I RECIEVE MY REFUND AMOUNT IF I RETURN A CASH ON DELIVERY ORDER?

For Cash on Delivery orders, refunds will be processed to your bank account either via National Electronic Funds Transfer (NEFT) or Unified Payment Interface (UPI).

If you wish to receive the Cash on Delivery order’s refund to your bank account, you can update the details of the bank account on Refund-for-COD portal.

     

    I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

    If we still haven't managed to answer your question please feel free to contact us or WhatsApp us and we will do our best to reply within 24 hours :)

     

     

    HOW CAN I STAY IN THE LOOP ABOUT SPECIAL OFFERS AND DEALS?

    For special offers and discounts

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