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All orders are processed (fulfilled) within 1 business day (including weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
(Orders done before 10 PM are fulfilled on same day)
In some rare cases potential delays due to a high volume of orders or postal service problems or problems that are outside of our control may occur.
[There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.]
No extra charges are applied for shipping.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
To track your order go to Track Your Order with your Order number or AWB number.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. Please WhatsApp us or email firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL".
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.